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FAQs
PropInfinity
PropInfinity

FAQs

For Landlords

What are the procedures for maintenance and repairs?
A. Tenants report issues online or via phone. Urgent matters are prioritized, and we work with trusted vendors for prompt resolution, keeping landlords informed throughout.
How does PropInfinity handle tenant screenings?
A. We conduct thorough screenings, including background checks and references, ensuring reliable tenants for landlords and a smooth rental experience.
What steps does PropInfinity take to ensure compliance with local rental laws and regulations?
A. PropInfinity conducts regular audits and stays updated with local rental laws to ensure compliance, protecting landlords from legal risks.
How does PropInfinity assist landlords in setting competitive rental prices?
A. PropInfinity provides market analysis and assists landlords in setting competitive rental prices to attract tenants while maximizing rental income.
How does PropInfinity manage vacant properties to minimize downtime and maximize returns?
A. PropInfinity actively markets vacant properties, utilizing digital platforms and strategic advertising to minimize vacancy periods and optimize rental returns.
Can landlords access detailed financial reports and statements online?
A. Landlords can access detailed financial reports and statements through PropInfinity's secure online portal, keeping them informed about their property's financial performance.

For Tenants

How does PropInfinity handle emergencies?

A. PropInfinity has a 24/7 hotline for emergency reports. Trained personnel respond promptly, coordinating with appropriate services to resolve issues efficiently and ensure tenant safety.

What are the procedures for handling rent increases or lease modifications?

A. Rent increase procedures are outlined in the rental agreement and communicated transparently to tenants, ensuring clarity and compliance with legal requirements.

How can tenants report maintenance issues?

A. Tenants can report problems through our online portal or by contacting our maintenance hotline. We prioritize prompt responses and coordinate repairs with trusted vendors.

Are there any restrictions on pets or additional occupants in rental units?

A. Pet and occupancy policies are outlined in the rental agreement, providing clarity on any restrictions or additional charges.

What are the procedures for renewing a lease or moving out at the end of the term?

A. PropInfinity guides tenants through lease renewal or move-out procedures, ensuring smooth transitions and compliance with contractual obligations.

How does PropInfinity handle emergency maintenance requests after business hours?

A. PropInfinity offers 24/7 emergency maintenance support, ensuring prompt resolution of critical issues outside regular business hours.